Data & Privacy
At lukpub, we take the privacy of every Pakistani player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information.
Our Commitments
These six principles sit at the heart of every data decision we make. They summarise — but do not replace — the full Privacy Policy below.
Every byte of data transmitted between your device and lukpub's servers is protected by industry-standard 256-bit SSL encryption. Passwords are stored using one-way hashing — not even our own staff can read them in plain text.
lukpub does not sell, rent, or trade your personal information to any third party for marketing or commercial gain. Your data stays within the lukpub ecosystem and its vetted service partners, used only for the purposes listed in this Policy.
We collect only the data that is genuinely necessary to operate the Platform safely, comply with our license obligations, and provide you with a smooth gaming experience. We do not collect data speculatively or for undefined future purposes.
You have the right to access, correct, or request deletion of your personal data held by lukpub at any time, subject to legal and regulatory retention requirements. We will respond to all data subject requests within 30 days.
As an internationally licensed gaming operator, lukpub is required to meet strict data handling and AML compliance standards. Our privacy practices are reviewed regularly against our license conditions and applicable data protection frameworks.
Promotional emails, SMS messages, and push notifications from lukpub are entirely opt-in. You can withdraw your consent to marketing communications at any time through your account settings or by contacting our support team via live chat.
This Privacy Policy ("Policy") describes how lukpub ("we", "us", "our", or "the Company") collects, uses, stores, shares, and protects personal data in connection with the online gaming platform accessible at https://lukpub.com and any related mobile applications or services (collectively, the "Platform").
By registering an account on the lukpub Platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. This Policy forms part of the overall agreement between you and lukpub and should be read alongside our Terms & Conditions and Responsible Gaming Policy.
lukpub is committed to handling your personal data with the highest standards of transparency, security, and respect. We align our data practices with internationally recognised data protection frameworks to ensure that your rights as a data subject are upheld at all times, regardless of where you are located.
If you have any questions about this Privacy Policy or how lukpub handles your personal data, please contact our Data Protection team at [email protected] before using the Platform.
lukpub acts as the data controller in respect of all personal data collected through the Platform. As data controller, lukpub is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with applicable data protection laws and our international gaming license obligations.
Where lukpub engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or IT infrastructure partners — those parties act as data processors under written agreements that impose data protection obligations equivalent to those binding lukpub. lukpub remains accountable for the processing carried out by such processors.
When you register an account, complete KYC verification, make deposits or withdrawals, or contact our support team, you provide us with personal data. This includes:
When you access and use the Platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar technologies:
| Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, CNIC copy | Provided by you |
| Contact | Email, phone, address | Provided by you |
| Financial | JazzCash/EasyPaisa ID, bank details | Provided by you |
| Technical | IP address, device type, browser | Collected automatically |
| Usage | Games played, session length, bets | Collected automatically |
| Communications | Support chat transcripts, emails | Provided by you |
lukpub processes your personal data for the following defined purposes only. We do not use your data for any purpose incompatible with those listed below:
For each processing activity, lukpub relies on one or more of the following legal bases:
Where lukpub relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure our interests do not override your fundamental rights and freedoms. You may request details of any such balancing assessment by contacting our support team.
lukpub does not sell, rent, or trade your personal data to third parties for any commercial purpose. We share your personal data only in the following limited circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf under strict contractual obligations. These include:
lukpub may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by our gaming license, applicable law, or a valid legal order. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of lukpub's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to exercise your data subject rights before the transfer takes effect.
lukpub retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming license obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual is not subject to this Policy.
lukpub implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While lukpub takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your login credentials confidential and for logging out of your account on shared devices.
lukpub uses cookies and similar tracking technologies (collectively, "cookies") on the Platform. Cookies are small text files stored on your device by your browser that allow the Platform to recognise your device across sessions and provide you with a consistent experience.
You can manage your cookie preferences through the cookie consent tool available on the Platform. Most browsers also allow you to block or delete cookies through their settings menus. Please note that disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling functional cookies may affect the quality of your experience.
Subject to applicable law and certain exceptions related to our regulatory and legal obligations, you have the following rights in respect of your personal data held by lukpub:
Request a copy of all personal data we hold about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances, for example while a correction request is being assessed.
Receive a structured, machine-readable copy of personal data you provided to us, for transfer to another service provider.
Object to processing based on legitimate interests, including profiling, and to withdraw consent for direct marketing at any time.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 72 hours and provide a substantive response within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 60 days with notice to you.
Certain rights are subject to limitations where processing is required for compliance with our gaming license, AML obligations, or legal proceedings. We will always explain clearly where a right cannot be exercised and the reason why.
lukpub operates a strict 21+ age policy and does not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps and all accounts are subject to KYC identity verification, which includes confirmation that the account holder meets the minimum age requirement before any withdrawal is processed.
Where lukpub discovers or has reasonable grounds to believe that a minor has registered on the Platform, the account will be immediately suspended, all funds within the account will be frozen pending investigation, any winnings generated will be forfeited, and the matter will be referred to our compliance team. The minimum age deposit will be returned after verification that it was funded from a legitimate source.
If you believe that a minor is accessing the Platform or that a minor's data has been collected by lukpub, please contact us immediately at [email protected] so that we can take prompt corrective action.
lukpub operates as an internationally licensed platform and may transfer your personal data to countries outside your country of residence, including to our server infrastructure, data processors, and service partners located in various jurisdictions. Where such transfers occur, lukpub ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.
These safeguards may include:
You may request further information about the specific safeguards applicable to any international transfer of your personal data by contacting our Data Protection team.
lukpub reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. Where changes are material — for example, where we begin processing your data for a new purpose or share it with a new category of recipient — we will notify you by email to the address registered on your account and by posting a prominent notice on the Platform, with a minimum of fourteen (14) days' notice before the changes take effect.
For non-material changes — such as clarifications of existing provisions or corrections of typographical errors — we will update the "Last Updated" date at the top of this page and the change will take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically to stay informed about how lukpub protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or lukpub's data protection practices, you are welcome to reach out to us through the following channel:
We are committed to resolving all privacy-related enquiries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority or our gaming license regulator.
lukpub takes every privacy enquiry seriously. All data-related requests are handled by our trained compliance team and will receive a substantive written response within 30 days of receipt.
Your data is protected, your identity is secure, and your privacy is respected on every single visit. Join thousands of Pakistani players who trust lukpub for cricket betting, live casino, and slots. 21+ only.